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Nest Doorbell wired : Initial operation failing - Connection to other Nest products failed

MaKu_ger
Community Member

Steps during initial operation:
1) Prepared WLAN router configuration: WLAN name visible, new clients are allowed to connect, using 2.4GHz-only  mode. Before I had 2.4GHz + 5GHz mode configured, which made no difference.
2) Placed Nest Doorbell right beside WLAN router + Nest Hub + Nest indoor cam.
3) Started initial operation with "Google Home" app and was redirected to "Nest" app.
4) Initial operation process with Nest app started, wired doorbell is recognized. 
5) Process failed with error codes NC013, NC024 or NC030: "Your camera couldn’t connect to your other Nest product(s)" (see link Google support website on error codes ).

6) Conducted factory reset. => Issue not solved. See error messages in 5)

Question.1: How to conduct an initial operation, when you do not own another Nest product? E.g. when you use your mobile phone as client only.
Question.2: Any ideas, where I go from here?
Question.3: Why is "Nest Doorbel (wired)" not available as label category?

Kind regards
MaKu

1 ACCEPTED SOLUTION

MaKu_ger
Community Member

@KA207 Thanks for the feedback.

Worked through a number of help articles, dedicated to the above mentioned error code.
Contacted the Google Nest support in the meantime as well. After three phone calls the support gave up.

We made some progress that included the following steps, referring to your "Local Network" solution.
With your recommendation the Nest Hello Doorbell did not try to receive WLAN credentials from other Nest products. Instead we were able to select a specific WLAN instead.

Step.1: Conducted factory reset.
Step.2: Activated WLAN hotspot on my Pixel phone + deactivated the WLAN of my router temporarily.
Step.3: Triggered the "add product" feature of the Nest app.
Now the error event, explained in my 1st post, did not occur and we were able to procede to the next step.
Step.4: Choose WLAN + enter password
4.a: Selected the WLAN hotspot of my Pixel phone
=> another error code => end of process.
4.b: Conducted steps 1 - 3 anew + activated the regular WLAN of the router again
=> another error code => end of process.

Conclusion: With 3 out of 4 purchased Nest products, I was able to conduct the initial operation in no time. No issues: Instand success with a new WLAN router product (AVM 7530).
The Nest Hello Doorbell will be returned now.

For me: End of story here.

View solution in original post

5 REPLIES 5

KA207
Community Member

I had a similar issue. I had an iPhone and my settings were blocking the connection. 

Once I restarted my phone and enabled "Local Network" setting in Settings -> Nest -> Local Network ON, then it worked. Good luck

MaKu_ger
Community Member

@KA207 Thanks for the feedback.

Worked through a number of help articles, dedicated to the above mentioned error code.
Contacted the Google Nest support in the meantime as well. After three phone calls the support gave up.

We made some progress that included the following steps, referring to your "Local Network" solution.
With your recommendation the Nest Hello Doorbell did not try to receive WLAN credentials from other Nest products. Instead we were able to select a specific WLAN instead.

Step.1: Conducted factory reset.
Step.2: Activated WLAN hotspot on my Pixel phone + deactivated the WLAN of my router temporarily.
Step.3: Triggered the "add product" feature of the Nest app.
Now the error event, explained in my 1st post, did not occur and we were able to procede to the next step.
Step.4: Choose WLAN + enter password
4.a: Selected the WLAN hotspot of my Pixel phone
=> another error code => end of process.
4.b: Conducted steps 1 - 3 anew + activated the regular WLAN of the router again
=> another error code => end of process.

Conclusion: With 3 out of 4 purchased Nest products, I was able to conduct the initial operation in no time. No issues: Instand success with a new WLAN router product (AVM 7530).
The Nest Hello Doorbell will be returned now.

For me: End of story here.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

As the issue has been resolved via the OP, at this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

Yermaker99
Community Member

None of the suggestions worked for me with the nc013 error code.  None of the google help either.  What I had to do was delete my GoogleHomeMax from my google home. After that the doorbell setup skips the connecting with the max step and allows you to connect directly to your wifi.  Done and done!! 

Yermaker99's work around worked for me.  Thanks!