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Nest Doorbell (wired) no connection/fails connection to Ubuiqity Unifi AC-Pro

Ronnielox
Community Member

I have a wooden house with an access point on the 1st floor, the Nest doorbell is at my front door (hehe) which is 3 meters lower but directly under the AC Pro.

Still, the doorbell has often connection issues. It does not connect or loses connection to the AC Pro.

I have a Fritzbox modem/router directly behind the Doorbell, and if I run on the wifi on that, the Doorbell works perfectly. I actually don't want 2 different AP working so close to each other but at least the doorbell works.

What is it with Unifi that can cause the doorbell to not connect/lose connection?

2 Recommended AnswerS

Ronnielox
Community Member

Everything seems to work flawlessly for now.

Normally it's said not to put Unifi on Auto settings, but after a long period of issues, now it seems to solve all issues.

View Recommended Answer in original post

Ronnielox
Community Member

The doorbell again disconnected.

Found the issue: make sure to connect only to 2.4GHz with a static channel! No auto channel!

My 5Ghz with the same SSID has auto channel, but my 2.4GHz is now with a static channel, and the doorbell works fine (on 2.4GHz)

I've locked the doorbell into 2.4GHz, since it does not even connect to 5GHz (while the doorbell should be able of 5GHz)

This should work.

Ronald

View Recommended Answer in original post

10 REPLIES 10

RXShorty
Gold Product Expert
Gold Product Expert

Hi @Ronnielox

Found some topics related to the Nest Doorbell and Unifi issues.

Seems to be related to Wifi optimize features that are enabled on the Unifi part. 🙄

Ronnielox
Community Member

When setting everything on AUTO, the cam seems to work (for now). I'll test with these settings.

I'll get back when I have news.

Ronnielox
Community Member

Everything seems to work flawlessly for now.

Normally it's said not to put Unifi on Auto settings, but after a long period of issues, now it seems to solve all issues.

RXShorty
Gold Product Expert
Gold Product Expert

Thanks for sharing your solution. 😊

EmersonB
Community Specialist
Community Specialist

Hello Ronnielox,

Happy to hear that this has been resolved for you! It looks like we can consider this one complete, let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, RXShorty.

Regards,
Emerson

Ronnielox
Community Member

The doorbell again disconnected.

Found the issue: make sure to connect only to 2.4GHz with a static channel! No auto channel!

My 5Ghz with the same SSID has auto channel, but my 2.4GHz is now with a static channel, and the doorbell works fine (on 2.4GHz)

I've locked the doorbell into 2.4GHz, since it does not even connect to 5GHz (while the doorbell should be able of 5GHz)

This should work.

Ronald

EmersonB
Community Specialist
Community Specialist

Hi Ronnielox,

We truly appreciate you sharing your resolution here in the community. Hit this link for the recommended Wifi network and router settings. If you have other questions and concerns, feel free to let me know.

Regards,
Emerson

EmersonB
Community Specialist
Community Specialist

Hey Ronnielox,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,
Emerson

Ronnielox
Community Member

Hi Ebedia,

I'm fine for now. The doorbell is working fine.

Thanks.

EmersonB
Community Specialist
Community Specialist

Hi Ronnielox,

Thanks for getting back to us and we're glad that it's resolved now. It looks like we can consider this one complete, so I will lock the thread now. Feel free to start a new thread and we'll be happy to help.

Thanks,

Emerson