Nest Doorbell wired

[Gerrythechip]

Hi hoping someone can help, iv noticed recently my doorbell isn't recording any audio when someone comes to the door. I can talk fine through my phone but they can't talk back. I have tried to reinstall the app and gone into setting to make sure the app has permission to record audio but neither have worked. Any other advice? Thanks

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[aatienza]

Hey Gerrythechip,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, Brad.
 

Thanks,

Archie