Nest Doorbell with Battery - Not changing to seasonal theme

[Johnpigg]

I've changed my nest doorbell with battery to the Christmas theme at the start of December, but the doorbell is still the standard classic ding dong. I've rebooted the doorbell, and cleared the cache and data in the google home app, but it refuses to change. It worked perfectly for the Halloween theme but not now. In the app it says its on the Christmas theme, but it's not playing the tune when the bell is pressed

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally. If that does not bring up the option, please let me know. 

Best regards,
Brad

[EmersonB]

Hi everyone,

@Johnpigg you may also try reinstalling your Google Home app. Then you may perform a simple restart to your WiFi router and mobile device. Let us know how it goes.

I appreciate the help, Brad.

Best,
Emerson

[janthadeus]

Hello Johnpigg,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help here, Brad and Emerson.

Best regards,

JT

[Johnpigg]

Yes, this worked 

[janthadeus]

Hey there,

Sweet! As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT