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Nest Doorbell won't connect

Skaner
Community Member

Let's try this again.

I've been trying to install my Nest Hello and always get errors NC022 or NC023. The doorbell is about 2 feet from the hub so connectivity shouldn't be an issue. I've never had issues with other Nest products, some of them are 30 feet away and connect fine.

Thanks

 

4 REPLIES 4

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Skaner
Community Member

Hi, yes I just can't get it. I've also tried resetting the doorbell to factory settings but that won't work or at least doesn't impact the installation process. 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.

 

Please let me know if you need further assistance. 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.