Nest Doorbell

[Iamg]

Hello. I have bought the nest doorbell and as someone who is technologically clued up I am struggling to connect the doorbell to my Wi-Fi. I have internet connection and during the process it fails to connect. Tried loads of times. 
does the chimes need to be connected?

the button is blue but been orange a couple of times. Some of the error codes are NC009 21 and 24. Please help! 

[SteveT1]

Hi there,

Sorry to hear that. Let's check on this further.

A few questions — what type of doorbell are you setting up? Is your Nest app updated? Have you set any firewall or a you using a public Wi-Fi?

You can check this article on how to Troubleshoot Nest doorbell setup messages to learn more.

Regards,

Steve
 

[Iamg]

Hi Steve, it’s the Google Neat Doorbell (wired) it’s connected twice and I got stream to my phone. But after 5-6mins it went offline and gives my NC009 error code and says doorbell offline. Worth noting I haven’t connected the chimes as I believe I can use the google audio as a Chime? 

[SteveT1]

Hi there,

Appreciate the reply. How is your Nest Doorbell wire setup without a chime? Are you still using the provided chime connector?

I would recommend to follow this diagram if you wish to connect your Nest Doorbell (wired) without a chime. 

Keep us posted.

Regards,

Steve

[SteveT1]

Hi there,

Jumping in to check if you've seen my response. If you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[SteveT1]

Hey there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve