Honestly had a terrible experience with my nest doorbell and google customer support and will no longer be purchasing any google nest products. My nest doorbell was 3 years old and it kept disconnecting from the network even after multiple attempts troubleshooting and resetting it. I finally got ahold of the customer support chat bot and they had me factory reset the device. Since the QR code on the back had rubbed off, I had no way to reconnect my device to my account. I had already paid $60 a month ago for an annual nest aware subscription which is now useless because my device was basically deemed unusable. Since my device was out of warranty, they would not send me a replacement nor give me a discount on a new device. In summary, if you're purchasing a nest doorbell, just know it will only last you 2-3 years and you can expect zero support from google for any troubleshooting. I will be moving on to a different company as I live alone and am on a budget and cannot afford to purchase a brand new doorbell from google every 3 years, nor pay for the steep nest aware subscription.
