Nest Exterior Cameras not charging

[nastasi]

I have two exterior Google Nest Cameras that were purchased less than one year ago. Recently, both cameras stopped charging (one first, then the second one month later). I have tried swapping out the charging cables but nothing seems to work. It appears that both batteries have died and are not able to re-charge.

[MplsCustomer]

@nastasi 

If your cameras are less than a year old, you could try contacting Google Nest Support to see if you can get the cameras or charging cords replaced. Some customers in this forum have reported problems with the charging cord that comes with the camera.

Do you plug in the charging cord with the cord feeding towards the FRONT of the camera?

We've had a Google Nest Camera (Battery) for a year now, plugged in with the optional power cable, and it stays charged all the time.

Link for support: https://support.google.com/googlenest/gethelp?hl=en

When the camera is plugged in for charging, the LED status light should pulse white:

https://support.google.com/googlenest/answer/9268073?hl=en#zippy=%2Cgoogle-nest-cam-battery

[aatienza]

Hey nastasi,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. A few questions: what's the status light of your cameras? Are you able to view the camera feed? Did you receive any notification from the Google Home app? To check the battery state, follow the steps below.

1. Open the Google Home app.
2. Verify that the Google Account shown is the one linked to the camera. To switch accounts, tap the drop-down arrow. Then, choose the correct account.
   Note: If your account isn’t on the list, you can select Add another account.
3. Select the camera from the list of devices.
4. Tap Settings.
5. Under Device features, tap Battery.

Let me know how it goes by replying to this thread.

I appreciate the help, MplsCustomer.

Thanks,

Archie

[Jeran]

Hey there nastasi,

Do you have any more questions or need any additional help? 

Thank you,
Jeran
 

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Jeran.

Thanks,

Archie