Nest Floodlight Battery Wired Battery Drain?

[Mel_101]

My floodlight battery cam is wired to my home power. Why does the battery stay around 60percent even when the light switch stays on? It should not be using the battery at all the camera I just purchased a month ago November.  If the switch is off it drains extremely fast. is this a  defect? Any suggestions. Thanks

[MplsCustomer]

@Mel_101 

Other customers are also reporting problems with the battery on the floodlight camera; see this long thread (with no resolution):

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-floodlight-Camera-runs-out-of-batt...

[drubarlow]

I spent 75+ minutes with Google Support yesterday reporting this very issue. Their only solution was to send me a charging cable for a wired camera. I plan to wait for the cable, charge it once, and then demand a refund or replacement. This is a known problem in this forum and Google seems wholly uninterested in fixing it.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[drubarlow]

I cant speak for anyone but me, but what I need is a working Nest Cam + Floodlight. So far in reporting the issue Google has shown zero care, zero interest in making it right, and only offered more roadblocks or solutions that we all know arent solutions. It’s not fun or comical. 

[Brad]

Hey there,

Thank you for your patience. If you are seeking a replacement, please first fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked. 

Best Regards,

Brad.