Nest Floodlight issue

[ajones164]

Hey,

I'm having trouble with my Floodlight. It seems to come on during the day, but not at night.

At night I often notice the red lights either side of the green camera light, but can't see what this means. 

If I go to the app and maually turn on the floodlight, it seems to disconnect the camera.

Its a few months old and seems to have been working fine up until this point.

Wifi signal seems fine and power also.

I haven't tried a factiry reset yet, but tried soft resets.

Any advice?

[MplsCustomer]

@ajones164 

The red lights on your camera at night are the infrared lights used for night vision (https://support.google.com/googlenest/answer/9249162).

I don't know why turning on your floodlight would cause the camera to disconnect.

(We have the battery camera, which is the same camera you have but without the floodlight fixture.)

[EmersonB]

Hi everyone,

@ajones164, thanks for reaching out here in the Community. The floodlight can turn on when your camera records an event, except for motion events. This way, your floodlight will turn on based on the intelligent detection, like people or vehicles, and activity zones you have set for your Nest Cam to record.

The light sensitivity settings change when your floodlight will turn on during the day if motion is detected. If you choose the Brighter setting, your floodlight can turn on earlier in the evening. If you choose Darkest, the floodlight will only turn on when it's very dark.

Give these steps a try:

1. Open the Google Home app .
2. Tap your device's tile.
3. Tap Settings  Daylight sensor
4. Select Daylight sensor and choose the light setting you want to use.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[Realtrnc]

I am having a similar issue.  My settings are set to "darkest" but the floodlight comes on during the day when it detects motion.  At night, it stays on all night.  Thoughts?

[Lance_L]

Hello everyone,

@Realtrnc, thanks for joining the discussion and sharing the steps you’ve tried to fix the issue. Let’s check it out.

To isolate the hardware issue, please try the troubleshooting steps below:

1. Save any video history on the device, if any. Follow this guide.
2. Unmount the device, and then locate the reset pinhole on the back of the device.
3. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
4. Release the button. Your device will restore to its factory settings.
5. After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status light should be pulsing blue. If not, repeat step 3.
6. To remove it from the app, open the app, then tap Settings > Remove Device > Confirm.
7. Make sure the phone is connected to the same Wi-Fi network (or mobile hotspot, if available) as the selected network for the Nest device.
8. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
9. Cellular data should be turned off.
10. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
11. Start adding the device back to the Google Home app.

Let me know how it goes.

@ajones164, how’s it going with your Nest camera? Do you still need any help? If you're still having issues, please follow the steps above to reset the device. Reach out if you have any questions.

I appreciate the help, MplsCustomer and Emerson.

Best,

Lance