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Nest Hello-Cosmetic Issue

MadNester
Community Member

My Nest Hello developed blistering and peeling after 3 years despite being well protected from sunlight and weather.

Seems this is a common problem, and unfortunately one that led to a costly effort to replace it with the same model. The replacement failed after 4 months and has been unable to connect to Nest app or Google Home despite hours of assistance from tech support. It's damaged goods, and Google refused to honor the 1 year warranty because it was purchased it from Amazon. 

Now ask me what I think about Google Home and Nest product integration...

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3 REPLIES 3

EmersonB
Community Specialist
Community Specialist

Hi MadNester,

 

Thanks for reaching out here in the Community. We'd be happy to take a look into this for you. Please fill out our Contact us form with all the needed information. Let me know once you’re done.

 

Regards,

Emerson

Emerson:

I completed the Contact Form, per your request.

Thanks,

Tom Ellis

EmersonB
Community Specialist
Community Specialist

Hi MadNester,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please continue your conversation there to avoid confusion here.

Best,
Emerson