Nest Hello Peeling - Case Created / No Resolution

[Pareed1967]

@Brad  I felt relieved when you opened a case and stated you initiated a  replacement of my Nest Hello Doorbell. But that was December 11. Today is February 3 and the conversation had been closed and I’ve never heard anything since. Not an email, not a replacement, nothing.

Case Id: 0-############1544

Can you provide an update??

[Brad]

Hey there,

I do not handle replacements. You will need to stay in contact with whomever you have been working with. 

Best regards,

Brad.

[Pareed1967]

 

Brad, you were the one who opened the case and stated you initiated the replacement and then closed the conversation dated ############ with this case number.  You are the only person I’ve worked with.  

Where do I go from here?

[Brad]

@Pareed1967

I previously sent through the request, but this is no longer the case for Product Specialist. Please contact support for further assistance: 1 (855) 469-6378 

Best regards,

Brad.

[ajhallz]

Just another billion dollar company with overpriced yet inferior products. Profit over people.