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Nest Hello Peeling

MaxedTaylor
Community Member

‎01-05-2022 04:33 PM - edited ‎01-05-2022 04:52 PM

So over the last month my hello has started peeling really bad. Seen there’s a few others that have had the same problem. Spoke to a lovely help agent who told me it’s only a month out of warranty but they can’t help. Is there nothing else that can be done? Not even a new face plate or something similar to replace? Any suggestions?

Case ID [6-############2336]

Many Thanks,

Taylor

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Brad
Community Specialist
Community Specialist

‎01-06-2022 08:27 AM

Hi there, @MaxedTaylor.

 

I am sorry to hear that Support wasn't able to process your replacement request! I will look into this for you, and request a replacement once again. I can only send through the request, but please respond as soon as you receive the email from us looking for that information. Please note; this thread will be locked once the request is put through.

 

Here is your Case Number: 9-7631000031674

 

Please let me know how else I can assist you.

Best regards,

Brad.

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