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Nest Hello Replacment Faceplate Laminate Peeling / Cracking

Charlie155
Community Member

After reading through various posts, it appears that the laminate peeling to the plastic faceplate of the Nest Hello is a common problem.  At one point it appears Google / Nest was replacing the units regardless of warranty status, but this is no longer the case.  Research also reveals that the plastic faceplate is primarlily cosmetic in nature and easily replaceable. (See iFixit) It is just a piece of plastic.  Is Google at least offering to send people the part? 

2 REPLIES 2

yukoncornelius
Community Member
I spent an hour on Google help chat yesterday and just got told " sorry, the google store doesn't sell that part".  If you find it please post it up.
 

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience. If you are seeking a replacement, please first fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked. 

 

Best Regards,

Brad.