Nest Hello Tone

[IamMugs]

Last week I noticed my doorbell (over my Nest hubs and minis) was very quiet.  I was hoping to change it back but it seems like it's not?

Why fix something that is not broken or at least give us options?  I have a bell from the 80s that can change the tone but we're forced with whatever Google says?

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

• Do you still need help with this issue?

• What troubleshooting steps have you done thus far? 

• Have you tried to restart your device if you haven’t already?

• If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey folks.

Just popping in to see  if you still needed assistance with this issue? Please let me know!

Best Regards,

Brad.

[IamMugs]

That depends....

Any update on if we will be able to change the tone?  This was a server side change, so no amount of resetting it going to fix 

[Brad]

@IamMugs

No, you are unable to change the tone, or increase the volume. Terribly sorry for this inconvenience. 

Best Regards,

Brad.