Nest Hello peeling

[RollTide]

Nest hello is peeling extremely bad, I do not want to upgrade to the new doorbell because of the aspect ratio… please help 

[David_K · Accepted solution]

Google typically doesn't offer a replacement if it's no longer under warranty, unfortunately. That said, you're welcome to contact the Google Nest support team who can check your warranty status and confirm.

1. Select "Doorbell", type a brief description of the issue, then click "Next".
2. Click "Other", then click "Next step" until you see the contact options.
3. Choose to get a call or call or chat with the team as available in your country.

[MplsCustomer]

@RollTide 

For two of our peeling Nest Hello Doorbells, we bought silicone "skins" on Amazon to cover the peeling shards. Fortunately for us, the button and the camera lens were not peeling.

[EdmondB]

Hello RollTide,

I'd like to jump in here and check if you've seen MplsCustomers response. Let us know if you need more help by replying to this thread.

@MplsCustomer and @David_K, thanks for the help.

Best,
Edmond

[Lance_L]

Hi RollTide,

We’re sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?

Thanks for the help, davidking, MplsCustomer and Edmond.

Best,

Lance

[Lance_L]

Hello RollTide,

We haven't received your form. Have you had a chance to fill it out? Just in case, here's the link.

Regards,

Lance

[Lance_L]

Hey RollTide,

Buzzing in — do you still need our help? If you haven’t filled out the form yet, here's the link.

Best,

Lance

[Lance_L]

Hi RollTide,

Our team would like to take a look at this. Could you fill out this form and let us know once you're done?

Best regards,

Lance

[Jenelyn_O]

Hi folks,

Chiming in — we haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

I appreciate the help @David_K, @MplsCustomer, Edmond, and Lance.

Kind regards,

Jenelyn