Nest Hello will not work

[cyr]

Hello, 

We have recently set up our Google nest hello.  The video feed worked for about 5 minutes, but the chime to our old doorbell was continuously going off. The nest has stopped working and we can no longer even connect to it. Our old doorbell chime is still continuously ringing unless we have it in the off position. 

Our transformer is a 120V, and we have checked the wiring 3 times - it is exactly how the instructions have said. 

Thanks.

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue! I would love to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it. 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Best regards,

Brad

[aatienza]

Hey cyr,

Appreciate the help, Brad. I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[aatienza]

Hey cyr,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

[cyr]

This was absolutely not helpful. We restarted it prior to receiving this advice and the doorbell then would not turn on or light up. 
we have returned it and went with a different company. 

[aatienza]

Hey cyr,

This is not the experience we'd like you to have — we hope we can make it up to you in the future.

Thanks,

Archie

[aatienza]

Hey cyr,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Thanks,

Archie