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Nest Hello zooms in when doorbell is rung

GlucoseLord
Community Member

The Nest Hello always zooms in to the right side of the field of view whenever the doorbell is rung. It is fine during all other times and shows the full field of view. We do not have zoom and enhance enabled. It's annoying since it will always zoom to where there is no person in sight. Is this a feature of the device to autozoom and perhaps it's bugged?

 

We would honestly prefer to just have the live feed with full field of view show up instead of this autozoom functionality.

2 REPLIES 2

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. I have some questions I’d like to ask you first:

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far?

  • Have you tried to restart your device if you haven’t already?

Please let me know if you need further assistance. 

Best Regards,

Brad. 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS