11-30-2022 04:45 AM
Hi. We just installed a new Nest Doorbell (wired, Gen2) and a Nest Hub. We don't receive announcements in the Hub when the doorbell is rung. The hub can stream however video from the front door and the camera works, and the doorbell rings at the camera. And we do receive the announcements in the Google Home app on the iPhone. All settings in instructions are correct according to app instructions (enable notifications, doorbell and hub in same home on Home app, allow personal results, even downloaded and activated Google Assistant app on phone). Nothing. We need help trouble shooting and fixing this. I found other users having this issue with no solution found and the threads closed. Thanks in advance!
11-30-2022 04:50 AM
Even went the nuclear option and disconnected and reset everything to factory settings, and reinstalled, checked all settings... still no announcements.
12-05-2022 02:09 PM
Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your devices. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally. Please let me know if you have any further questions or concerns.
12-09-2022 09:06 AM
Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.
12-13-2022 01:00 PM
@Enrique_S just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
I appreciate your help, Brad and paulluceypl.
11-30-2022 04:54 AM
I have the same issue with the battery nest doorbell. It's connected and you can access the live feed via the hub but when you ring the doorbell it's not showing on the hub. Any help appreciated!
11-30-2022 06:36 AM
I just reset to factory settings and it worked using this post. One more thing, just make sure when setting up again on the home app you toggle "visitor announcements" to on. It's automatically on off for some reason.