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Nest IQ Cam Not Powering up

JRVincent
Community Member

My Nest IQ Outdoor Camera will not power on. When I pull the USB-C plug out of the camera's port and put it back in, rest factory, switched on and off multiple times - none of them have kick-started the camera back on - No blue, green, or any indicator light, seems the device is totally dead. 

Sad to see such an expensive product ends its life in a year's time - cant neither has a replacement device nor can do anything with a dead device.

  • Have you tried to factory reset your camera? YES
  • Do you see any status lights on the camera? NO
  • Do you see any physical damage? NO
  • Have you made any changes to your internet connection? Or Router by chance? NO
  • What other troubleshooting steps have you completed thus far? NEW POWER UNIT etc.

Could anyone help with the next steps, please?

6 REPLIES 6

David_K
Platinum Product Expert
Platinum Product Expert

It sounds like you've already tried some great troubleshooting steps so I'd recommend that you contact the Google Nest support team directly. They'll be able to advice on warranty options or next steps.

JRVincent
Community Member

Thanks, David, I have submitted the warranty claim form but have not heard any reply from the team yet.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

SightNSound
Community Member

We've had 2 with the same issues in the last couple months

JRVincent
Community Member

Thanks @Brad @SightNSound I raised a claim through google help support last month and received a replacement device. All sorted now± Thanks!

Brad
Community Specialist
Community Specialist

Hey Folks.

 

I am relieved to hear that your issue is resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.