Nest IQ Outdoor Camera won't power on

[modd3m]

My Nest IQ Outdoor Camera will not power on. When I pull the USB-C plug out of the camera's port and put it back in, a blue circle of light momentarily appears on the camera face but then goes out. The green indicator light on the camera face never comes on. My Nest app says the camera is offline.

[Mikenest]

I had same prob with 3 cameras when having to set up with new router. Eventually 2 of them eventually had the blue ring stay on and I was able  to reconnect. The 3rd camera blue ring is still only staying on for a few secs. This after troubleshooting with customer service for hours. They then told me that  am was out of warranty. And they wouldn't replace. This is definitely a cam problem. Sounds like planned obsolescence.

[mdr2]

Hi Modd3M,  I have had 1 of mine fail in the same way.  It sounds like it is broken and I don't know of any place that repairs them.

My suggestion is do not purchase one of the new cams just released.  They only work with the GOOGLE HOME app and you can new view them from your computer.   ( I bought one and returned it).  Best bet for now is to purchase used outdoor cams from ebay.

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

• Do you still need help with this issue?

• What troubleshooting steps have you done thus far? 

• Have you tried to restart your device if you haven’t already?

• If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad.

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS