12-28-2022 10:44 AM
Can ANYONE help me with this please? 🙂
like many others I’ve read similar stories- I too have moved home. I didn’t bring the back plate to my Nest IQ Outdoor Camera. For the life of me I’ve spent hours trying to find a replacement and or an alternative option that works, but to disbelief feel my camera is a heavy paper-weight.
is there a link I can purchase from? If anyone made a business that produces these… I’m sure they’d make a success! I’m all ears to you experts Nest Community? Thanks so much! Nick
12-28-2022 10:52 AM
Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience.
12-31-2022 02:29 AM
I am no further foot forward sadly, or even with an alternative / universal mount which I can make do. I think I will have make my own mount as I can’t be supported it would appear?
12-28-2022 10:57 AM
Google Nest does not sell spare parts. However, another customer on the post below provided a link to a 3rd-party site that sells circular magnets:
12-31-2022 07:29 PM
We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
Thanks for the help here, Brad and MplsCustomer.
01-01-2023 10:53 AM
01-01-2023 02:05 PM
I can understand where you’re coming from. I know the importance of the wall plate for your camera mount. I’ve reached out to our team and I'll get back to you as soon as I have something to share.
01-01-2023 02:11 PM
01-01-2023 02:45 PM
You're welcome! I'm happy to be of help — hang tight.
01-02-2023 02:00 PM
I've checked your case and our team has already processed your request, please check your email for additional information. Feel free to reply to the email if you have additional questions. I'm going to mark this thread as complete and lock the thread after 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
01-02-2023 08:17 PM
I thought I was progressing positively here having received this -
Thanks for reaching out to the Google Nest Customer Care Team.
I was able to process it. You should receive it in 2-3 business days.
For your reference your case number is 2-4686000034002. If you need more help, you can contact us again and reference this case number or reply to this email to reopen your case.”
about one day later I then receive this further email -
“Hey there, Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience. Best regards, Brad“
Can I have a status update please? Was my wall mount never posted and I have to raise yet another ticket to further escalate inconveniently?
i appreciate the transparency and communications here, all for just one wall mount.
01-04-2023 06:45 PM
I’ve checked the status of your replacement wall mount kit and found out that it’s already in transit. Furthermore, kindly check your email to get the tracking number and search your parcel here.
Please let me know if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.