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Nest Indoor Camera has pink video during the day

Cake22
Community Member

I've noticed the video is pink during the day.  I have the night-vision completely turned off so it's not an issue of that being on during the day.  

12 REPLIES 12

Pauljw
Community Member

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 I have the same issue. And this is my second camera! The first camera has this issue so I returned it within a week of receiving it and the replacement camera has exactly the same issue. So frustrating that these expensive cameras have such a flaw. 

Cake22
Community Member

That image is exactly how my camera looks. I agree it's very frustrating to have this problem with an expensive camera. Not like we spent $30 on this. 

Brad
Community Specialist
Community Specialist

Hi there, 

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. I have a great article that goes over some troubleshooting steps you can try to clear out the pink. Also, have you tried to restart your camera? Please let me know.

Best regards, 
Brad

Pauljw
Community Member

Hi Brad, yes, I restart my camera frequently when the pink appears. As a workaround I've plugged the camera into a WiFi plug so I can reset it remotely. 

Unfortunately the problem persists and many events recorded are unusable so I may have to return it for the second  time.

Brad
Community Specialist
Community Specialist

@Pauljw

 

Terribly sorry for the inconvenience, I hope that you can get some assistance from support if you wish to return your device.

 

Best regards,

Brad

Ebedia
Community Specialist
Community Specialist

Hello everyone,

 

@Cake22 and @Pauljw this is not the experience we wanted you to have. I'm dropping by to ensure that everything is covered here. Try checking this information:

  • If the Night Vision settings are on Auto, switch it to Manual. Then, manually toggle the setting on and off. Observe the feed to check if the pink or purple tint goes away when you toggle the Night Vision settings off.
  • Unplug the camera from the power source, wait for 30 seconds, and plug your Nest Camera back in. 
  • Ensure your Nest Camera is installed in a supported location and not in an area prone to overheat or direct sunlight.

Note: Overheating can cause issues with video feed quality. Move your Nest Camera from a warm location to a cooler area to help resolve the issue.

  • Unplug your Nest Camera from its power source and reposition it after it’s had sufficient time to cool.

 

Looking forward to your response.

 

I appreciate the help, Brad.

 

Regards, 

Emerson 

Pauljw
Community Member

Hi Ebedia,

 

I have always had the night vision turned off as I have the camera facing outside though a window and the infra red lights would reflect in the glass. The camera is on the north side of the house, in the shade all day. I live in Ireland, it is currently winter, and the temperature of the room where the camera is located does not go above 18C. I have powered down the camera on many occasions and repositioned it. This is my second camera (I returned the first) and the problem persists and is actually getting worse.

Google needs to recognise that this is not an issue cause by us users, by how we position it or by what settings we use. Google needs to issue a software fix or, if need be, conduct a full hardware replacement programme. 

A good start would be for Google to acknowledge that there is a problem with the cameras.

Paul 

Screenshot_20221213_110806_Home.jpg

Screenshot_20230109_142227_Home.jpg

janthadeus
Community Specialist
Community Specialist

Hey Pauljw,
 

Thanks for your patience. We appreciate your efforts here. We’d like to check options for — could you fill out this form and let us know once you’re done?
 

Looking forward to your response.

 

I appreciate the help, Brad and Emerson. 

 

Thanks,

JT

Hi JT, 

I completed that form on the 19th Jan and received an email from Nhicole Zyrell of the Google Nest Customer Support Team with a Case ID and a list of questions. I responded to these questions on the 21st Jan and I have heard nothing since. 

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Got it — could you provide the case ID of your interaction with our support team so I can have it reviewed?

 

Thanks,

JT

Hi JT,

Case id is 

6-9724000033305

Thank you

janthadeus
Community Specialist
Community Specialist

Hey there,

 

Thanks! Please hang in there — I'll get back to you as soon as I have something to share. 

Best,

JT