Nest Indoor Camera problem

[yevhenii_v]

Hi everyone, I have a problem with factory reset button as it seems it is broken and I can no longer do a factory reset. How do perform factory reset without that button?

Another problem that I have is that whenever I am trying to enter settings of my other (working) cams on iOS or in browser it just instantly boots me out of that page. Anything other then resetting those cameras to factory settings can help me?

Pardon me my poor phrasing, maybe someone can help me on that issues

[aatienza]

Hey yevhenii_v,

Oh no! I'm sorry to hear that. What iOS version are you using when you try accessing the settings of your Nest camera devices? Try restarting your phone to see if that helps. You can follow this link on how to properly reset your Nest Cam Indoor. 

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,
Archie

[yevhenii_v]

Hey, yea problem is that I cannot factory reset camera, because my button to factory reset device seem to be broken. I am using iPhone 12 with latests updates.

[Brad]

@yevhenii_v

Sorry to hear you're still experiencing this, I would love for you to please fill out this form, and a higher tier of support will reach out to you with next steps. Please let us know when you have filled it out.

Best regards,

Brad

[yevhenii_v]

Thank you, Brad! Will do.

[janthadeus]

Hey there,

We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Thanks for the help here, Brad and Archie.

Best,

JT