Nest Indoor Wired 2nd Gen Cam won't connect after factory reset

[Jendhi]

I have had my nest connected for a while, then we had an internet outage. It's been offline since (but all other devices are working: Google Mesh, my Google Nest Hub displays, Google minis,  and my 2nd Google Nest Indoor Wired 2nd Gen Camera). I followed the troubleshooting steps online (restart, unplug and move closer to the router, reset the router and Google mesh, even tried connecting from different locations in the house). Nothing worked (always offline). So i removed the device from my "Home" and then factory rest it. It does the chime and turns blue, and my Home asks if i want to set it up, and I say yes. It connects to the device, then connects to WiFi, then says it's finishing setup and then i get a message "can't connect to Google. Try again ". I have factory reset it now 3 times and tried connecting in different locations but same results: can't connect to Google. Is there anything I can do? Thank you!

[MplsCustomer]

@Jendhi 

Does the error message actually say "Can't connect to Google"? That does not seem to be at all helpful. Perhaps there is some kind of unanticipated error occurring on Google Nest's servers.

You could try contacting Support:

https://support.google.com/googlenest/gethelp

[Jendhi]

 

Thank you. Yeah, not a helpful error message!  I have contacted them and have been chatting back and forth since yesterday, and they just asked for a screenshot of my error message. Hopefully they can help. Appreciate your response!

[MplsCustomer]

@Jendhi 

That sounds like a problem on their servers.  I hope they can fix it.

[Jendhi]

I spent all day with them trying various things and then they escalated it to a specialist. But while i was waiting i thought I'm going to try to connect it to my original network (not my Google Mesh network) and worked. So I'm just leaving it on that network. 

[janthadeus]

Hi Jendhi,

Thanks for taking some steps beforehand — these are of great help! As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

I appreciate your help here, MplsCustomer!

Best,

JT