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Nest Outdoor 1st Gen power cord disintegrating.

hoanghiep2111
Community Member

The power cord to my camera is crumbling away, literally like crackers and exposing the inner wires to the elements.

 

Is there anyway to remove and replace this?

 

Thank you

4 REPLIES 4

aatienza
Community Specialist
Community Specialist

Hey hoanghiep2111,

 

Oh no! Sorry to hear that. Could you tell us when and where you purchased your Nest Cam Outdoor? Also, are you in the same country where you bought it?

 

Thanks,

Archie

Hello!

I bought it from Target on Nov 21st, 2018.

 
And yes I am in the same country where I bought it

aatienza
Community Specialist
Community Specialist

Hey hoanghiep2111,

 

Your camera's warranty has already expired, since it only has a one year warranty. That said, we won't be able to proceed a replacement power cord. You can check this link for our replacement policy: https://bit.ly/2Peomtp We know that this isn't the answer you're looking for and we hope we can make it up to you in the future. I'd suggest looking to other 3rd-party retailers to replace it.


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey hoanghiep2111,

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.


Thanks,

Archie