Nest Outdoor Cam 1st Gen not working

[Chefjay]

Hi all,

I have an outdoor nest 1st gen camera that is no longer working. 

I have done the following…

plugged nest can into power supply from another camera that is working (still no power)

have used the not working cameras power supply on another camera (found that it is working)

so I know that something from the camera, cord or usb has failed. 

is there anything else to try and fix?

any chance I can get it replaced? It’s outside of warranty 

thank you 

[EdmondB]

Hello Chefjay, 

I'm sorry to hear about your experience on your Nest Camera. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

[EdmondB]

Hi there,
 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Best,
Edmond