Nest Outdoor Cam glass broken

[RocknRolla]

The glass lens fell off my Nest Outdoor Cam.  This all started with the lens itself fogging up while it was outside, even though I have the unit covered.  

Can I get a replacement for the the glass piece?  I don't know what holds the glass in place, but I need to know how to keep the glass from falling off the camera.

Model	Nest Cam Outdoor
Serial no.	6416668220be

Thanks

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[Jhonleanmel]

Hey there, 

Checking back in — have you had the chance to fill out the form?

Best, 
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel