The glass lens fell off my Nest Outdoor Cam. This all started with the lens itself fogging up while it was outside, even though I have the unit covered.
Can I get a replacement for the the glass piece? I don't know what holds the glass in place, but I need to know how to keep the glass from falling off the camera.
|Nest Cam Outdoor
Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience.
Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.