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Nest Outdoor Cam glass broken

RocknRolla
Community Member

The glass lens fell off my Nest Outdoor Cam.  This all started with the lens itself fogging up while it was outside, even though I have the unit covered.  

Can I get a replacement for the the glass piece?  I don't know what holds the glass in place, but I need to know how to keep the glass from falling off the camera.

 

ModelNest Cam Outdoor
Serial no.6416668220be

Thanks

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

Jhonleanmel
Community Specialist
Community Specialist

Hey there, 

Checking back in — have you had the chance to fill out the form?

Best, 
Mel

Hi everyone,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel