Nest Outdoor Camera Powering Off

[kjhodder]

I have an outdoor Nest camera that suddenly power cycles. The video will drop off and come back 15 minutes later (maybe). I just paid for a subscription to Google to stream video, and now this happens. It seems to be a common issue - what are my options? The camera is 5 years old - is that just how long products from Google are expected to last?

[sicsacol]

Hi @kjhodder,

Thanks for reaching out. I'm sorry to hear you're having difficulties viewing the live feed of your Nest camera. I understand it can be frustrating when your device isn't working as expected. No worries, let's work together to resolve this. To help me with that, I have a few questions:

• What type of Nest camera do you have? To check it out, please visit the next article: Technical specs for Nest cameras and doorbells.
• Are you getting any error messages when you try to view the live feed?
• What's the camera's light? 
• How far is your Nest camera from your router?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?
• Have you tried any troubleshooting steps so far?

Any additional details you can provide will be helpful.

Sincerely,
Jonathan