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Nest Outdoor Camera - USB end damaged

Afoote1
Community Member

The USB connector end of our nest cam that is attached to the camera itself was unfortunately damaged during home renovations. Is there anywhere and any way to buy and replace this part without having to purchase a whole new camera?

1 ACCEPTED SOLUTION

Afoote1
Community Member

Hi Garrett, yes sorry I saw the response and forgot about it. I actually talked with a support agent on the Google chat and she was able to authorize a replacement for me. What a wonderful product with a fantastic warranty and support team behind it! Thank you

View solution in original post

4 REPLIES 4

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

  • Have you tried to restart your device if you haven’t already?

  • If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Afoote1
Community Member

Hi Garrett, yes sorry I saw the response and forgot about it. I actually talked with a support agent on the Google chat and she was able to authorize a replacement for me. What a wonderful product with a fantastic warranty and support team behind it! Thank you

Brad
Community Specialist
Community Specialist

Hey Folks.

 

Looks like a solution was found. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.