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Nest Outdoor IQ Replacement Wall Plate

stevenek
Community Member

Hi, my Nest Outdoor IQ wall plate has been misplaced, and without it the camera can not be securely mounted. I have seen other posts on the forum requesting replacements - is there a replacement available from Google? I have been through two agents who recommended I look elsewhere for this component, as my warranty on the device is expired, but no 3rd party retailer carries spare parts for these devices. Thanks in advance. 

2 REPLIES 2

Brad
Community Specialist
Community Specialist

Hi there,

 

I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. I would love to look into this further for you.

 

We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 

 

Please let me know if you need any further assistance!

Best Regards,

Brad.

stevenek
Community Member

Hi Brad, looking forward to hearing a solution for this issue.