Nest Rich Notification not working

[nahiank]

Using a Samsung 20 Ultra. Notifications with preview have stopped working!

[gmelanymelissa]

Hi @nahiank,

Thanks for posting here in the community. I'm sorry to hear your Nest device notifications aren't working. Help's here!

To better understand the situation, I'd like to ask a few questions:

• What kind of Nest camera do you have?'
• Are you signed into the Nest app or Google Home app?
• Did you try to use a different mobile device?
• Did you receive any notifications in the past?
• Were there any changes to the Wi-Fi network?
• Has the camera been moved recently?

Keep me posted. 

Best regards, 

Melany

[nahiank]

So to be clear notifications come through but not the preview, which seems to work on every other device and phone.

• We have the nest doorbell wired
• We are signed into the App
• Works on other phones and devices
• Still receiving notifications but not the preview that I am paying the nest subscription for
• No changes to the WiFi 
• Camera has not been moved

More details about the device I am using:

• Samsung Galaxy Note 20 Ultra 5G
• Model SM-N986B/DS
• One UI 5.1
• Android 13

[gmelanymelissa]

Hi there!

Thanks for the follow-up information. I understand how frustrating it can be when notification previews for your Nest doorbell are missing on your Samsung Galaxy Note 20 Ultra 5G.

Try the steps here:

Check Notification Settings in the Nest App or Google Home App:

• Make sure notifications are enabled in the app.
• Verify notifications are turned on for your doorbell specifically. Follow these steps to Change notification settings with the app.

Verify App Permissions:

• Ensure the Nest app or Google Home App has permission to display notifications. This might be located in your phone's Settings.

Restart Phone and Nest Doorbell:

• Restarting your phone and Nest doorbell can sometimes resolve temporary glitches.
  • For the doorbell, Follow these steps to Restart your Nest doorbell, depending on the model you have. 

Check for App Updates:

• Outdated apps can sometimes cause notification issues. Update the Nest app or Google Home app to the latest versions available on the Play Store.

Let me know how it goes. 

Best regards, 

Melany