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Nest Service has an issue connecting

Truth21
Community Member

I keep getting the message of “there is a problem connecting to the nest service.  Try again in a few minutes.”

I have restarted my phone 

deleted the app. 
sign out of my account 

still having the same issue 

4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

Are you setting up a new camera or has this been in place for a long time and now it has stopped working?

You may want to speak with a Nest Support person on the phone.  You can open a support ticket here and be able to speak with someone after you enter the information. I believe they are there 24/7.   Be read for maybe an hour phone call as it will take them a while to go thru the necessary trouble shooting.

Here is the link:

https://support.google.com/googlenest/gethelp

aatienza
Community Specialist
Community Specialist

Hey Truth21,

 

Checking in — were you able to reach out to our support team about this? If so, how did it go?

 

I appreciate the help, EmptyNester.

 

Thanks,

Archie

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and ensure you are good to go. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake