04-25-2023 07:13 AM
I originally installed my Nest video doorbell to run in battery only. Now I have wiring in place. Do I have to reset the Nest or will it know that it is getting power from wires?
04-25-2023 09:24 AM
We don't have the battery doorbell, but apparently once it is wired, it should show as "Plugged in" (under Settings | Battery) and should switch to a "Live" view automatically when you select it in the Google Home app:
https://www.reddit.com/r/Nest/comments/rh48t7/nest_doorbell_battery_changing_from_battery_to/
04-25-2023 02:56 PM
Thank you. That makes sense. Unfortunately, that isn’t the result I am getting. I have asked the electrician to double check that the wires are actually delivering power to the doorbell.
04-29-2023 03:37 PM
Hello everyone,
@JonathanL, thanks for reaching out here in the Community. How's it going with your Nest Doorbell? Were you able to ask your electrician to the wires? Don't hesitate to post here your update.
I appreciate the help, MplsCustomer.
Regards,
Emerson
05-02-2023 07:33 PM
Still not working. I “removed device” and then went through the setup routine from the beginning, specifying that it was wired, which you can do with the Nest battery version. It still shows as “battery” and the battery is running down. I still haven’t checked to see if the wires are live, though I doubt my electrician would screw up the transformer set up. Last resort is to get ADT, which set up the doorbell, to come back to my house and troubleshoot.
05-03-2023 09:55 PM
Hi there,
Got it — thanks for following up! Sounds like a plan. Keep us posted.
Thanks,
JT
05-06-2023 10:33 PM
Hey there,
It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.
Regards,
JT
05-07-2023 10:37 PM
Hi there,
I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Best,
JT
05-02-2023 06:04 PM
Hey JonathanL,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help here, MplsCustomer and Emerson!
Thanks,
JT