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Nest Wired Camera - Won't Connect

RR_CTS
Community Member

When I purchased the camera it worked fine. I then decided that it wasn't going to work for our needs. I set up a return (wondering if this initiated google not allowing the usage of the camera despite not being returned), I kept the camera  - I plan on using the camera.

THE PROBLEM IS THAT I CANNOT SET UP THE CAMERA AGAIN. 

The camera fails to connect to Google Home app on my iPhone.

Notification upon failure to connect:

"Something went wrong - Try connecting again, if that doesn't work, try rebooting your device or turning your phone's airplane mode on and offer before trying again"

Yes, I have tried the above a number of times. No success.

Could it be that I had initiated the return paperwork but didn't return the product?

Does anyone have a suggestion?

Thanks!

7 REPLIES 7

juliecb
Community Member

Hi,

Maybe you need to restore the factory settings. I had to do that with a Nest Hub and after that I could restart process from the beggining. 

How to do that here : https://support.google.com/googlenest/answer/9252162?hl=fr#zippy=%2Cnest-cam-indoor-filaire 

It's in french but you can translate it or find the page in english.

Good luck

Julie CB

RR_CTS
Community Member

Hello Julie - thank you for this. I tried both options stated in the link. No luck. Hopefully, another option arises.

Ryan

juliecb
Community Member

Hi, 

Are you on the same wifi with your IPhone than the one used for the very first connexion and activation of your cam? 

Can you post a screenshot or picture of the problem?

Good luck

Julie CB

juliecb
Community Member

Hello,

I had the same problem and this is what ultimately works for me :

-  I try to scan the good QR code. If you install more than one, maybe you do not scan the QR code of this cam.

- In the meantime, I looked in my wifi setup, in the app of my router (Helix fi). I found a cam disconnected and I said to my network to "forgot this device". 

 

After that, I restart the process with the good QR code and it worked!

Good luck

Julie CB

SteveT1
Community Specialist
Community Specialist

Hi everyone,

 

Appreciate the help @juliecb. Just checking in to see if you still need help on this. I would also recommend checking this article on how to Troubleshoot Nest camera and doorbell setup messages for more info.

 

Regards,

Steve

SteveT1
Community Specialist
Community Specialist

Hi folks,

Just checking in to see if you still need assistance with this. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Steve

SteveT1
Community Specialist
Community Specialist

Hey everyone.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,

Steve