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Nest Wired Doorbell 2nd gen blinking yellow, will not reset

Maaz
Community Member

I just bought the new Nest Doorbell Wired 2nd Generation. I installed the chime connector puck and connected my transformer that says it is 16 V with no other information. I assumed it probably met the requirements so decided to give it a try. I previously had an original Ring Video Doorbell installed back in 2016 but it recently died so I decided to buy this one to replace it.

Anyway, when I connected the Nest Wired Doorbell, it was just blinking yellow, which indicates there is not enough power. Now the yellow light continues to blink no matter what I do. My understanding is the chime should still work even if there is not enough power but it did not work either. I've unplugged it, tried to do a factory reset and all I get is a blinking yellow light even with no power connected to it. 

My assumption is my transformer probably needs replaced, but is it normal for the doorbell to continue to blink yellow even when unplugged? I assume it has a battery of some sort? Also, why won't it factory reset? I am trying to determine whether or not this indicates a defect in the doorbell. 

Thanks.

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry to hear that you're experiencing this, and I would love to look into this further for you. 16 to 24 V AC (North America) are the power requirements for the Nest Doorbell (gen 2). It sounds like it could possibly be your transformer, but it seems to have been installed correctly. I would try to follow the factory reset steps once more, just in case. You can learn more about the power requirements here. 

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

janthadeus
Community Specialist
Community Specialist

Hey folks,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Thanks for the help here, Brad.

 

Best,

JT