04-12-2022 11:02 AM
My Nest Wired Doorbell cover is peeling around the button and edges. It is out of warranty however, there are several other forum posts of people successfully getting theirs replaced out of warranty with a similar issue. It seems to be a material or manufacturing defect. My doorbell has been under a covered porch out of direct sunlight for its entire life. I have numerous Google/Nest products so I am really disappointed to see this level of quality. I have submitted photos through the online support but get the same response of "sorry, it is out of warranty". I really hope Google will do the right thing here and send me a replacement for this issue.
04-12-2022 11:08 AM
Hey there,
I am sorry to hear that your Nest Hello Doorbell is peeling! I am afraid because it is out of warranty, there is nothing more that we can do here in the forums. You are welcome to purchase a new one, or find a used one elsewhere. Here is a link to our warranty information just in case you want to look through it. Terribly sorry for the inconvenience!
Best regards,
Brad.
04-20-2022 09:22 AM
Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,
Garrett DS