Nest Wired Doorbell (wired, 2nd gen) blinking yellow, can't factory reset

[alex2023]

Hi,

I just received my Nest Doorbell (wired, 2nd gen). It's unplugged, but blinking yellow.

I tried to restart or reset it, but nothing happens.

Restart or factory reset Nest camera or doorbell - Google Nest Help

Can you please help?

Thanks,

Alex.

[listairee · Accepted solution]

Hello @alex2023,

Thanks for reaching out. Did you press and hold for at least 5 seconds as indicated? The reason it is blinking yellow is because it indicates low voltage. You can contact a local certified electrician to check the voltage.

Hope that helps! 🙂

[listairee · Accepted solution]

Hello @alex2023,

Thanks for reaching out. Did you press and hold for at least 5 seconds as indicated? The reason it is blinking yellow is because it indicates low voltage. You can contact a local certified electrician to check the voltage.

Hope that helps! 🙂

[MplsCustomer · Accepted solution]

@alex2023 

A flashing yellow light on the 2nd gen doorbell is supposed to mean "Insufficient power" (https://support.google.com/googlenest/answer/9268073?hl=en#zippy=%2Cgoogle-nest-doorbell-wired-nd-ge...) but you shouldn't be getting that unless you've connected your doorbell to your doorbell wires and your doorbell transformer is inadequate.

Perhaps you received a defective doorbell. You could take it back to the store if you bought it from a retailer, or contact Google Nest Support: https://support.google.com/googlenest/gethelp

[alex2023]

Actually I found what the issue was!

I have a Garo 8/12/24 8VA transformer (https://bit.ly/3J0CCxP) and a Garo 12V chime (https://bit.ly/3l0Lyve).

I realized the transformer was set to 8V instead of 12V (my multimeter wasn't accurate and was indicating 12V)

I set the transformer to 12V, and all good now.

Thanks!

Alex.

[janthadeus]

Hi folks,

alex2023, awesome! Thanks for posting and we appreciate your time in providing the Community the steps that resolved your doorbell power issue — it's a big help. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help here, listairee and MplsCustomer.

Best,

JT