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Nest Wired Doorbell (wired, 2nd gen) blinking yellow, can't factory reset

alex2023
Community Member

Hi,

I just received my Nest Doorbell (wired, 2nd gen). It's unplugged, but blinking yellow.

I tried to restart or reset it, but nothing happens.

Restart or factory reset Nest camera or doorbell - Google Nest Help

Can you please help?

Thanks,

Alex.

2 Recommended AnswerS

listairee
Gold Product Expert
Gold Product Expert

Hello @alex2023,

Thanks for reaching out. Did you press and hold for at least 5 seconds as indicated? The reason it is blinking yellow is because it indicates low voltage. You can contact a local certified electrician to check the voltage.

Hope that helps! 🙂

View Recommended Answer in original post

MplsCustomer
Bronze
Bronze

@alex2023 

A flashing yellow light on the 2nd gen doorbell is supposed to mean "Insufficient power" (https://support.google.com/googlenest/answer/9268073?hl=en#zippy=%2Cgoogle-nest-doorbell-wired-nd-ge...) but you shouldn't be getting that unless you've connected your doorbell to your doorbell wires and your doorbell transformer is inadequate.

Perhaps you received a defective doorbell. You could take it back to the store if you bought it from a retailer, or contact Google Nest Support: https://support.google.com/googlenest/gethelp

View Recommended Answer in original post

4 REPLIES 4

listairee
Gold Product Expert
Gold Product Expert

Hello @alex2023,

Thanks for reaching out. Did you press and hold for at least 5 seconds as indicated? The reason it is blinking yellow is because it indicates low voltage. You can contact a local certified electrician to check the voltage.

Hope that helps! 🙂

MplsCustomer
Bronze
Bronze

@alex2023 

A flashing yellow light on the 2nd gen doorbell is supposed to mean "Insufficient power" (https://support.google.com/googlenest/answer/9268073?hl=en#zippy=%2Cgoogle-nest-doorbell-wired-nd-ge...) but you shouldn't be getting that unless you've connected your doorbell to your doorbell wires and your doorbell transformer is inadequate.

Perhaps you received a defective doorbell. You could take it back to the store if you bought it from a retailer, or contact Google Nest Support: https://support.google.com/googlenest/gethelp

alex2023
Community Member

Actually I found what the issue was!

I have a Garo 8/12/24 8VA transformer (https://bit.ly/3J0CCxP) and a Garo 12V chime (https://bit.ly/3l0Lyve).

I realized the transformer was set to 8V instead of 12V (my multimeter wasn't accurate and was indicating 12V)

I set the transformer to 12V, and all good now.

Thanks!

Alex.

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

alex2023, awesome! Thanks for posting and we appreciate your time in providing the Community the steps that resolved your doorbell power issue — it's a big help. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks for the help here, listairee and MplsCustomer.

 

Best,

JT