10-29-2021 06:14 PM
11-07-2021 02:09 PM
I am having the absolute exact same issue. I have factory reset it, removed and readded it to my Google home, but Nest refuses to recognize it. I am stuck on the same screen asking to select last 4 digits based on serial number. I posted a post about this same issue, no reply.
CAN A NEST SUPPORT MEMBER PLEASE OPINE ON THIS OBVIOUSLY RECURRING ISSUE? OR AT LEAST EXCHANGE THE CLEARLY DEFECTIVE PRODUCTS?
11-10-2021 05:44 PM
Just off the phone with Google Support and the new generation of Nest Cameras are ONLY supported by the Google Home app going forward. No current generation Nest cameras are supported by the Nest App.
Sadly Google is forcing the move away from a superior Nest App.
11-11-2021 12:45 PM
Hey folks,
Thank you for your feedback on this issue, I fully understand the confusion of not having your new Nest Cams in the Nest App. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration.
However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support.
Please let me know if you have any other questions.
Best Regards,
Garrett DS
11-11-2021 07:50 PM - edited 11-11-2021 07:51 PM
Thanks for explaining @GarrettDS but unfortunately the Google Home app is not nearly as simple or user-friendly as the Nest App so this is a big disappointment for many, i'm sure (including me). I design user web/mobile app experiences for a living and I cringe whenever I have to use the Google Home app... thank goodness all my endpoints (once added) can operate without it. At least for now they can...
11-11-2021 10:10 PM
Thanks jh86, appreciate this reply. I'm quite frustrated by this.
12-01-2021 03:06 PM
How do you add a device to nest aware?
12-01-2021 03:11 PM
We have setup a nest aware account but are continuously being asked to set up an account. We get as far as the serial number step then everything just stalls.
12-01-2021 03:37 PM
Unfortunately, that's as far as you will ever get with Nest products being onboarded via Nest app. Try using another compatible app like Google Home.
12-01-2021 01:57 PM
so should I still subscribe to Nest Aware if everything is now in Home App?
12-01-2021 03:01 PM
@chris_Espino unfortunately if you are stuck in this step, it means you will have to use both Nest App and Google Home App to control or view all your devices, there are some you will only be able to set up in Nest and some in Google.
12-02-2021 03:47 PM
Hi there,
Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!
Best Regards,
Brad.
12-06-2021 12:12 PM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.