Hi @Ljp1!
Thank you for posting in the community. I'm sorry to hear that you are not receiving the password reset email. I'm happy to help you!
To help me find the best solution, I'll need to ask you a few questions:
- Do you have an Android or iOS device?
- What is the Android or iOS version?
- What is the make and model of your Android or iOS device?
- What is the mobile app version?
- When did you first encounter the issue? Does this happen often?
- Can you access your account from the Nest web app (home.nest.com)?
Please keep me posted. I'll be waiting for your response.
Best regards,
Geremi
