Nest aware video

[OkieBruce]

I have a current nest to wear subscription but for one of my cameras, all of the video for the last 30 days has disappeared beginning November 30th.

[EmersonB]

Hi OkieBruce,

Thanks for posting here in the community and I'm sorry to hear if one of your Nest cameras video history has disappeared. To confirm, does that Nest camera on the same home structure with the others? What type of Nest Aware do you have? Are you the only one who has access to your Nest camera through the app?

Keep us posted.

Regards,
Emerson

[EmersonB]

Hello OkieBruce,

How's it going with your Nest camera? We would appreciate it if you could share with us the information I'm asking above. So that we could take a closer look and assist you further.

Thanks,
Emerson

[janthadeus]

Hey OkieBruce,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help here, Emerson.

Best,

JT