Nest aware (wired cam 2) - re-add familiar faces

[amwalton89]

Hi,

I have the Nest camera wired (new version)

I have recently set it up, and we had facial recognition enabled and it worked fine. I accidentally deleted a face, and now i cant seem to add that person back. Whever they appear on the camera, it now flags as "person" with no way to change/ammend. 

Anyone come across this before?

[Rubes]

If the camera is seeing the event as “person”, you should be able to tap on the “People” tab when viewing the live feed and from there you’ll see one or more unfamiliar faces that you can add to your photo recognition library.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

@Rubes thanks for your help!

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.