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Nest battery camera

Ajdederer
Community Member

When I try to install this I open my google nest app and scan the code but it says install in google home, when I go to my google home account it says install in google nest. I can’t find any information on how to solve this. Thanks for any help 

7 REPLIES 7

mcr1
Community Member

Same thing for me.

Brad
Community Specialist
Community Specialist

Hi there, 

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

  • Do you still need help with this issue?
  • What troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

mcr1
Community Member

SO? it still does not work.

mcr1
Community Member

The new Nest Battery Camera does not show up in the Nest app with the other cameras and doorbell.

But it does show and can be viewed live in the Google Home app.

Brad
Community Specialist
Community Specialist

@mcr1

 

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

mcr1
Community Member

I see that is the end of buying these devices for me.