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Nest (battery) cameras set up on Google Home and hub but can't connect to Nest

EricMJW
Community Member

I set up two Nest cameras (battery) and a doorbell through Google Home and on the hub. I purchased a Nest Aware Plus subscription but I don't know how to be able to access them on my nest.com account without having to go through an entirely new setup through Nest.  They don't show up either on the Nest web account or my Nest app although I can access them through my Google Home app. I'd like to view everything online to make use of my Nest Aware Plus subscription. Is there an easy way to do this? Thank you in advance. 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@EricMJW 

The new Google Nest cameras and doorbells released starting in the fall of 2021 can ONLY be accessed in the Google Home app, and NOT in the Google Nest app or on the home.nest.com website. We have one new Google Nest Battery Camera (plugged in with the optional power cable so we can have 24/7 streaming), and we can only access its history by clicking on the camera in the Google Home app, clicking on "History" and then clicking on "Full History". The user interface is not as good as the Google Nest app.

You can see Google's rationale for this in these blogs in this forum, along with considerable customer reactions:

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

https://www.googlenestcommunity.com/t5/Blog/New-Cameras-and-Google-Home-app/ba-p/4632

Thank you for this!

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. 

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

 

Thanks,

Archie

mattfkho
Community Member

Most likely Google could not keep the Nest Engineers for any new integrations.
Thus, you can only see the live streaming via the Google Home app, with the new cam.
Don't think anyone really care which app to use, as long as all of the same good features can be use on both old and new cameras.
I hope I'm wrong, but often Google support teams only support and fix things whenever they feel like it.