Nest battery doorbell hardwired

[Bobmorre]

I have a nest battery doorbell which I hardwired. After a few days the doorbell shows that the battery level has gone down considerably to where it goes to zero and stops working. I thought that with the door bell hardwired I didn't have to worry about the battery charge. Anyone have the same problem and have fixed their problem please advise me what to do. It makes no sense to have to take the 7nit down discount the wires and spend five plus hours recharging. Any help would be appreciated 

Thank you

[Brad]

Hi there,

Thank you for your patience, and sorry to hear that you're experiencing this. I know that keeping your Nest devices charged is very important, and I would love to help you out. When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the best charging practices:

• This is a great article on general charging times for your devices.
• This helpful article tells you how to save the battery with your doorbell or camera.
• And this last article, will go over charging expectations when you may live in a cooler/colder environment which will address charging temperatures, etc.

I hope those articles help shed some light on charging and maintaining battery levels of your Nest doorbell or camera. Please let me know if you need further assistance.

Best regards,

Brad

[EmersonB]

Hi everyone,

@Bobmorre It's us again. I'm bumping up this thread to ensure that everything is covered here. Were you able to read the information and check the links shared above? In case you have an update, you know where to find us.

I appreciate the help, Brad.
 
Thanks,
Emerson

[EmersonB]

Hey Bobmorre,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Emerson