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Nest cam #2 won’t hook into system that #1 is already on, it’s looking for a device to help it suppo

OkraChick10
Community Member

Why won’t my nest cam 2 hook up? Keeps telling me I don’t have a supportive device to help it, even tho I have the app and camera 1 works great. 

1 REPLY 1

MplsCustomer
Bronze
Bronze

@OkraChick10 

Customers have been getting "assisting device" errors for many months now.  Yours is the second post today.  G Google Nest has no official resolution. This recent thread has one customer's solution:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Can-t-add-a-second-nest-cam-to-my-curre...

Here's a very long thread with over 160 replies, with multiple customer suggestions and no definitive solution from Google Nest:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/quot-Can-t-connect-to-assisting-device-...