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Nest cam door bell

MisterBrown
Community Member

Has anyone else seen their streaming or notifications stop when  door-to-door solicitors approach the door? I have seen this happen twice. You can see them walk up the sidewalk and just as they get to the door, streaming stops and resumes when they leave. I now wonder if what they are using will block door sensors. 

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@MisterBrown 

Maybe it's just the limitations of the Google Nest Doorbell (Battery). When running on battery power (and the battery doorbell always runs on battery power, even when wired), the battery doorbell and battery camera are in "Idle" mode. From other posts, it seems they don't always wake up in time to catch the beginning of an event, and they seem quick to stop recording an event as well.

It’s not a battery model. That was the closest option in the drop down menu for me to select. But the camera was out for the duration they stood at the door. I could see them through a window. When they left the camera started again….if what you are saying is a feature then it sucks. Who wants a camera that stops when some kid walks up to steal a package? 

@MisterBrown 

I wasn't suggesting it was a "feature" but rather a limitation of the battery cameras and doorbells

We have Nest Hello wired doorbells and have not seen the behavior you've encountered.

And yes, Google has some confusion with how they've labeled their doorbells and cameras.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

James
Community Specialist
Community Specialist

Hey folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best,
James