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Nest cam indoor IQ not working

rodvar1983
Community Member

I have tried everything possible to get my camera going.  It used to be working but now it doesnt.  when i plug in in turns light blue briefly then disappear. I have tried different outlets etc.  Unplug and plug back in. every time i try to use the app to connect it cannot find the camera or it says try different outlet, or to reset to factory setting which i have done everything.  It is so inconsistent. 

 

Also why is there not a contact number or a actual support help for this, instead i had to read 100s of artifacts on this page and still cannot resolve anything. 

1 Recommended Answer

EmptyNester
Gold Product Expert
Gold Product Expert

Hi Rodvar,  I'm an end user like you.  Most likely your power adapter has stopped working or the camera is actually dead at this point.  If it is past 1 year Google will not help you nor will they sell you a  new adapter.   You can buy replacement power adapter on Amazon from 3rd party companies.  But more than likely your path of easiest solution is to buy a user camera from eBay.   I have done that twice and they are both running very well over a year.

Here is the power adapter that should work but keep in mind it is not rated for outdoor use.

https://smile.amazon.com/AmazonBasics-One-Port-Charger-Tablets-Delivery/dp/B087MFJCQ4/ref=sr_1_1?cri...

 

View Recommended Answer in original post

4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

Hi Rodvar,  I'm an end user like you.  Most likely your power adapter has stopped working or the camera is actually dead at this point.  If it is past 1 year Google will not help you nor will they sell you a  new adapter.   You can buy replacement power adapter on Amazon from 3rd party companies.  But more than likely your path of easiest solution is to buy a user camera from eBay.   I have done that twice and they are both running very well over a year.

Here is the power adapter that should work but keep in mind it is not rated for outdoor use.

https://smile.amazon.com/AmazonBasics-One-Port-Charger-Tablets-Delivery/dp/B087MFJCQ4/ref=sr_1_1?cri...

 

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @EmptyNester. Checking in to see if you have further concerns about your Nest camera? Feel free to update this thread, and we're happy to assist you further.


Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve

rodvar1983
Community Member

I was able to fix it using a computer charger