Nest cam iq wall mount

[Knam]

There is no wall mount with the 2 nest cam iq that I recently purchased. 
I understand they should be included. Can I get some help with this?

[MelbaDT]

Hi Knam, 

Sorry to hear about this missing accessories and also for the delayed response. 

What specific type of Nest IQ cameras are these? Are they the indoor or outdoor ones? Also, when and where were they bought? Please tell me more so I can dig deeper into it. 

Best, 

Melba

[MelbaDT]

Hey there, 

Just checking back in — still need our help?

Best, 

Melba

[MelbaDT]

Hi, 

Since it's been awhile since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Best, 

Melba

[Knam]

These are 2 nest IQ indoor cams. I chatted with support for over an hour and finally got them to send me wall plates. I have a Case ID [6-############2174].

RMA51181928 and RMA82405088 for replacement wall plates 0############-EF.

It has been almost 2 weeks since the case was initiated and there has been no updates.

Can you get these wall plates sent to me?

[Brad]

@Knam

Hi, I am sorry to hear that you are still waiting for your replacement! I am afraid that we cannot provide you with an ETA. We do not process replacements ourselves I am afraid. At least none of the Community Specialists do. Please refer to your email contact you have for this case for more information.

Best regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.