Nest cam outdoor battery second generation mounting parts

[K21rider]

Where can I get the replacement hardware for the magnetic base and the wall mounting plate

[K21rider]

 

  

 

[EmptyNester]

Maybe try opening a support ticket and then it will give you the ability to call Google Support the phone and speak with someone of do online chat....

https://support.google.com/googlenest/gethelp

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[EmptyNester]

HI Brad,  Can  you tell us why it is impossible to buy replacement parts for the current line of Cameras?  All the other companies selling these types of systems are selling replacement parts.  Why can't Google?

I'm a big fan of the Nest cameras but I thought I'd ask because this is a big issue for many of the current owners.

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, EmptyNester and Brad.

Thanks,

JT

[K21rider · Accepted solution]

I guess this is the best most honest answer 

[Brad]

@K21rider

I apologize for the inconvenience this must have been, but if you reach out to support, they may be able to provide you a better explanation if you wish.

Best regards,

Brad

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Best,

JT

[Brad]

@EmptyNester

Thanks for your feedback, but this information isn't available to us in the forums. Users will need to fill out the support forms and work with support with their inquiries.

Best regards,

Brad